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TOLL FREE/IVR NO Services

 TOLL FREE/IVR NO Services.

 IVR stands for Interactive Voice Response. It is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad to answer the computer's voice prompts. Common uses of IVR include account balance inquiries, caller identification and routing, Transferring calls to specific department of a company, Customer support centers.




Customer care call centers and help desk services can utilize Interactive Voice Response (IVR), an automated platform that lets computers interact with humans via numbers entered through a keypad. This can essentially save cost of operations and also increase security in the calls. When a person connects to a call, they will be guided to the menu options and asked the numbers to dial into the device. When a person dial a number provided in a menu, call get transferred to a particular dept.

IVR is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. Shish Technology provide you the best faciities for growing your business.In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialler systems.



IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions. A common misconception refers to an automated attendant as an IVR. The terms are distinct and mean different things to traditional telecommunications professionals—the purpose of an IVR is to take input, process it, and return a result, whereas that of an automated attendant is to route calls. The term voice response unit (VRU) is sometimes used as well.

 IVR role is to interact with the user through phone's keypad (DTMF). IVR system can be configured in a way where it can fetch responses depending upon the user's input on their phone's keypad.

With Cloud Telephony your IVR System will save tons of money for you and give you at least 200% growth in incoming leads, which you may miss due to a traditional IVR system implemented in-house.

  IVR can route incoming calls on a toll free number to the right person in the appropriate department. Your staff members don’t have to waste their time routing calls to the concerned personnel. Toll free number’s quick IVR menu well takes care of that job. Toll free number can also be integrated with your CRM software in a few clicks. For every caller, your support executive can get caller details on-screen. No juggling through customer records! Integration of toll free number with IVR and CRM can save hours of your employees' time. No redundant work mean a boost in morale and job satisfaction too.

 If you want better marketing for your business, you need a toll free number too! Wondering why? Well, research suggests that advertisements with a toll free number bring about 30% more orders than ads without a toll free number. Do you want to lose those 30% more customers? Definitely not. Toll free number is an incredible marketing tool. Be it any marketing campaign, a toll free number can add value and help to generate more leads. People give more credibility to businesses that have a toll free number. Customers associate the products and services with better quality if a business uses a toll free number for marketing.

 

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